Highbury Media T/A Habari Media, a leading media and advertising agency.
We are seeking a Customer Service Intern to join our team and help maintain our excellent service standards.

Responsibilities:

Addressing customer complaints, responding to inquiries, and resolving common issues 

·       Inbound phone support

·       Email

·       Meeting and exceeding performance targets related to resolution times, response rates, customer feedback, and service quality     

Qualifications:

·       At least 6 months experience in an inbound call centre environment

·       Demonstrated ability to deliver exceptional customer service and consistently meet or exceed daily targets

·       Strong verbal and written communication skills (email proficiency is especially important)

·       Competent in using backend admin systems, and able to quickly learn new technologies