| Position Summary: |
Daddy's Deals is a South African marketing and social buying platform that has been curating high quality deals and experiences since 2011. We work with hand-picked, big-name businesses to offer our customers something special while our merchants get access to our ever-expanding database and various marketing initiatives. We are looking for a Customer Service Intern to join our team and help maintain our excellent service standards.
The successful candidate will be required to do he following:
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Addressing customer complaints, responding to inquiries, and resolving common issues such as registration, checkout, and guiding users on site functionality through:
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Inbound phone support
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Live chat / WhatsApp
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Email
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Social media platforms
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Making outbound calls to follow up with customers or merchants and to check on delivery statuses
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Meeting and exceeding performance targets related to resolution times, response rates, customer feedback, and service quality
Qualifications:
- At least two years’ experience in an inbound call centre environment
- Fluent in both spoken and written English and Afrikaans
- Proficiency in a third official language is advantageous
- Demonstrated ability to deliver exceptional customer service and consistently meet or exceed daily targets
- Strong verbal and written communication skills (email proficiency is especially important)
- E-commerce experience preferred, with solid digital skills, including CRM or communication platforms
- Competent in using backend admin systems, and able to quickly learn new technologies
- Experience with Freshdesk, Zendesk, or similar tools
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