Job title: Customer Service Intern - Daddy's Deals
Closing Date: 31/05/2025
Location: Cape Town
Travel Involved: Yes
Date Required: 09/04/2025
Job Type: Internship
Education: matric
Company: Highbury Media
Job Category: Sales
Compensation: N/A
Position Summary:
Daddy's Deals is a South African marketing and social buying platform that has been curating high quality deals and experiences since 2011. We work with hand-picked, big-name businesses to offer our customers something special while our merchants get access to our ever-expanding database and various marketing initiatives. We are looking for a Customer Service Intern to join our team and help maintain our excellent service standards.
 
The successful candidate will be required to do he following:
  • Addressing customer complaints, responding to inquiries, and resolving common issues such as registration, checkout, and guiding users on site functionality through:
  • Inbound phone support
  • Live chat / WhatsApp
  • Email
  • Social media platforms       
  • Making outbound calls to follow up with customers or merchants and to check on delivery statuses 
  • Meeting and exceeding performance targets related to resolution times, response rates, customer feedback, and service quality     
Qualifications:
  • At least two years’ experience in an inbound call centre environment
  • Fluent in both spoken and written English and Afrikaans
  • Proficiency in a third official language is advantageous
  • Demonstrated ability to deliver exceptional customer service and consistently meet or exceed daily targets
  • Strong verbal and written communication skills (email proficiency is especially important)
  • E-commerce experience preferred, with solid digital skills, including CRM or communication platforms
  • Competent in using backend admin systems, and able to quickly learn new technologies
  • Experience with Freshdesk, Zendesk, or similar tools